Duty Manager M&S Lead

4 weeks ago


Guildford, Surrey, United Kingdom SSP Group Full time

Key Responsibilities:


As a Duty Manager at SSP, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. This includes guiding and supporting your colleagues, maintaining a safe working and dining environment, and serving as the go-to person for day-to-day queries.


Operational Excellence:


You will oversee the unit's opening and closing, ensuring operational efficiency and adhering to guidelines. This includes coordinating team efforts, focusing on unit performance, and championing improvements and simplifications.


Customer Service:


As a Duty Manager, you will build strong relationships with your team and customers, communicate effectively, and make thoughtful decisions to deliver exceptional customer experiences.


About SSP:


SSP is a leading food and beverage company that provides dynamic career opportunities with a host of benefits, including 75% discount off meals while on duty, employee discounts, and a range of personal and professional development programs.


Requirements:


To be successful as a Duty Manager at SSP, you will need at least one year of experience in a similar hospitality or retail role, and be 18 years of age or over to perform certain tasks and handle and serve alcohol.


Why SSP?


At SSP, we value diversity and inclusion, and offer a range of networks and programs to support our employees. We also provide a range of benefits, including flexible scheduling, continuous growth opportunities, and a culture that promotes work-life balance and employee well-being.


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