Luxury Retail Manager

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

Job Opportunity

The Frasers Group is seeking a highly skilled and experienced Luxury Retail Manager to join our team at our flagship store in Leeds. As a key member of our management team, you will be responsible for directing a large team of store managers and ensuring the successful operation of our luxury retail environment.

Key Responsibilities

  • Oversee store operations and ensure that all key performance indicators (KPIs) are met.
  • Observe store performance and hold managers accountable for underperformance, providing support and feedback for improvements.
  • Use business communication tools to oversee the completion of tasks and ensure that your team understands all key functions.
  • Challenging and communicating improvements to store operations.
  • Ensure wage controls are met on a weekly basis, ensuring that store teams resolve any issues quickly and effectively.
  • Oversee compliance with processing of payroll and exceptions, ensuring that you resolve issues and problem-solve effectively.
  • Drive excellent performance on wage controls through detailed analysis and floor-based observations.
  • Coach store teams to work within time frames set by the business and guide them with realistic expectations.
  • Understand business and customer expectations and ensure that they are executed to exceptional standards.
  • Observe service and use knowledge to coach managers on how to improve.
  • Understand product features and benefits and coach the team on how to deliver a broad understanding to teams.
  • Drive KPI targets and motivate teams to deliver results.
  • Analyse data and communicate with teams for improvement.
  • Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness.
  • Coach and guide teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency.
  • Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance.
  • Be self-driven in own personal development.
  • Plan for development and create clear succession plans for each store to encourage next-generation and support business growth.
  • Create an environment that encourages and rewards performance fairly and equitably.
  • Be a brand ambassador for the Flannels brand both in and out of the workplace.
  • Inspire the workforce and act as a role model to others.
  • Develop, coach, and motivate your team of managers to achieve success, holding them accountable where appropriate.
  • Develop strong relationships with store teams, senior managers, brand partners, and external stakeholders.

Requirements

  • Proven experience leading a large team in a fast-paced, multi-department environment is essential.
  • Minimum 3 years of experience within luxury and premium retail at a senior management level.
  • Vast knowledge and passion of luxury retail, including building brand relationships.
  • A background that will not only prove you know how to increase sales and profits, control costs, and stock loss, but also that you've managed senior managers.
  • Proven track record of internal progression and development.
  • Must be able to work well under pressure and to strict deadlines.
  • Able to work a flexible schedule based on the company's needs.

Benefits

  • Basic salary £39,000 per annum.
  • Monthly store commission scheme.
  • Management bonus and incentives paid monthly.
  • Join a high-performance team at one of the UK's largest luxury stores.
  • Fantastic progression opportunities within Frasers Group.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Cycle to work scheme.
  • Join the Fearless Incentive Scheme watch.
  • Access to a wide range of development courses with national qualifications.
  • 50% in-store uniform discount.
  • Discounted gym membership.
  • Group-wide 20% discount across all Frasers Group brands, both online and in-store.

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