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Exams Officer Support Specialist

2 months ago

Manchester, United Kingdom AQA and AQA Affiliates Full time
{"title": "Exams Officer Support Advisor", "description": "Role Overview

AQA is seeking an experienced Exams Officer Support Advisor to join our Customer & Sales Team. As a key member of our purpose-led team, you will be responsible for delivering exceptional support to Exams Officers across the UK, driving advocacy, quality, and change in our customers' experiences.

This is a unique opportunity to make a tangible impact on the lives of students and teachers across the UK, while contributing to AQA's mission to advance education by enabling teachers and students to realise their potential.

Key Responsibilities
  • Provide high-quality support to Exams Officers, ensuring they have a seamless experience with our services.
  • Work closely with stakeholders across the business to drive continuous improvement and deliver exceptional customer outcomes.
  • Develop and implement effective plans to drive continuous improvement, using Management Information (MI) to inform decision-making.
  • Build strong relationships with Exams Officers, centres, and other stakeholders to ensure effective communication and collaboration.
Requirements
  • Proven experience of working with centres delivering general qualification exams series.
  • Strong customer-focused mindset, with a track record of delivering exceptional customer experiences.
  • Excellent relationship management skills, with the ability to manage stakeholders at multiple levels.
  • Expertise in using MI to inform decision-making and drive continuous improvement.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for personal and professional growth and development.
  • A collaborative and supportive work environment.

We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds.

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