Equipment Coordinator

3 weeks ago


Wembley, United Kingdom The Hireman Full time
Customer Service Desk Professional

We are seeking an experienced customer service desk professional to join our depot-based office team at The Hireman. As a key member of our team, you will play a vital role in managing and coordinating the hiring process, ensuring timely delivery and return of equipment, maintaining accurate records, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Answering phone calls and responding to messages in a professional and courteous manner
  • Dealing with customers at the trade counter, providing advice and solutions to their queries
  • Processing orders on our computer system and performing general administration tasks
  • Monitoring stock levels and organizing equipment transfers from other depots
  • Ordering equipment with suppliers and researching new items to meet customer demands
  • Coordinating deliveries and collections into driver schedules and runs

What We Offer:

  • Salary starting from £29,000 per annum, negotiable based on experience
  • Monthly bonus scheme
  • Health cash plan
  • An enhanced contributory workplace pension scheme
  • 28 days' annual leave, including bank holidays, rising to 33 days after five full years' service
  • Working hours of 7.30am – 5pm, Monday to Friday
  • Company workwear, including PPE
  • Fresh fruit, snacks, and drinks in the depot
  • Free equipment loans and staff discount on purchases
  • Staff voucher schemes, such as cycle to work and eye tests
  • Regular social events, including annual summer and Christmas parties
  • A turkey at Christmas (or other seasonal gift)

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