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Retail Operations Manager

2 months ago

Bradford, Bradford, United Kingdom JD Group Full time
{"Role Overview": "As a key member of the JD Group retail team, you will play a vital role in driving sales and delivering exceptional customer service in our stores. Your primary responsibility will be to assist the Retail Management team in the day-to-day running of designated stores, ensuring that key performance indicators (KPIs) are met and exceeded. In the absence of the Manager, you will be the first point of contact, motivating the workforce to drive sales and provide outstanding customer service while maintaining the high standards of the business.", "Key Responsibilities": "
  • Customer Service: Ensure that customers receive considerate and responsible service throughout their visit. Deal with inquiries and complaints in a professional manner, resolving issues at the earliest opportunity.
  • Sales: Ensure that targets are achieved and, where possible, exceeded. Utilize in-store devices to drive sales and analyze Footfall, ATV, and Conversion using the store's dashboard.
  • Visual Merchandising: Attract and engage customers into making purchases in store by using the latest visual techniques. Ensure that merchandise is correctly priced, and POS is correctly displayed.
  • Training & Development: Develop internal staff and promote progression within the group. Monitor staff progression and assist with store recruitment, new starter inductions, and staff training.
", "Requirements": "
  • Retail Management experience.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.
  • Willing to travel.
", "Benefits": "
  • Incremental Holiday Allowance.
  • Staff Discount On JD Group and other brands within the organisation.
  • Pension Scheme.
  • Personal development opportunities to learn and develop at work.
", "Application Process": "Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.", "Language": "en-US"}