Retail Store Manager

3 weeks ago


Bradford, Bradford, United Kingdom JD Sports Full time
Job Title: Designate Manager

Job Summary:

We are seeking a highly motivated and experienced Designate Manager to join our team at JD Sports. As a Designate Manager, you will be responsible for assisting the Retail Management team in the day-to-day running of the designated stores within a specific area.

Key Responsibilities:

  • Assist the Retail Management team in achieving store KPIs and targets.
  • Take ownership of various duties, including customer service, sales, visual merchandising, and training and development.
  • Act as the first point of contact in the Manager's absence, motivating the workforce to drive sales and offer exceptional customer service.
  • Ensure that customers receive considerate and responsible service throughout their visit.
  • Deal with inquiries and complaints, resolving issues at the earliest opportunity in a professional manner.
  • Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
  • Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.
  • Ensure that targets are achieved and, where possible, exceeded.
  • Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
  • Confident use of the store's dashboard to analyse Footfall, ATV, and Conversion.
  • Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques.
  • Ensure that the weekly brief has been actioned with the store.
  • Ensure that all merchandise is correctly priced, price amendments are actioned, and all POS is correctly displayed.
  • Keep stock on display clean and presentable at all times.
  • Develop internal staff and promote progression within the group.
  • Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
  • Assist with store recruitment, new starter inductions, and staff training.
  • Management development should be prioritised with the use of the Trainee Management Academy.

Requirements:

  • Retail Management experience.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.
  • Willing to travel.

What We Offer:

  • Incremental Holiday Allowance.
  • Staff Discount On JD Group and other brands within the organisation.
  • Pension Scheme.
  • Personal development opportunities to learn and develop at work.


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