Retail Store Manager
3 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Designate Manager to join our team at JD Sports. As a Designate Manager, you will be responsible for assisting the Retail Management team in the day-to-day running of the designated stores within a specific area.
Key Responsibilities:
- Assist the Retail Management team in achieving store KPIs and targets.
- Take ownership of various duties, including customer service, sales, visual merchandising, and training and development.
- Act as the first point of contact in the Manager's absence, motivating the workforce to drive sales and offer exceptional customer service.
- Ensure that customers receive considerate and responsible service throughout their visit.
- Deal with inquiries and complaints, resolving issues at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.
- Ensure that targets are achieved and, where possible, exceeded.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store's dashboard to analyse Footfall, ATV, and Conversion.
- Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store.
- Ensure that all merchandise is correctly priced, price amendments are actioned, and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Requirements:
- Retail Management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word, and Excel.
- Willing to travel.
What We Offer:
- Incremental Holiday Allowance.
- Staff Discount On JD Group and other brands within the organisation.
- Pension Scheme.
- Personal development opportunities to learn and develop at work.
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