Customer Insights Manager

4 weeks ago


London, Greater London, United Kingdom TrustedHousesitters Full time
Job Title: Customer Insights Manager

We're seeking a skilled Customer Insights Manager to drive our understanding of customer motivations, behaviours, and needs. As the primary voice of the customer, you'll guide cross-functional teams toward user-centred approaches that improve the customer journey.

The ideal candidate has 7+ years in user research, with demonstrated leadership in conducting and applying user research within a B2C marketplace or similar environment. You will be responsible for leading the development and execution of a comprehensive user research strategy that addresses the needs of both new and existing members.

Key Responsibilities:
  • Lead the development and execution of a comprehensive user research strategy.
  • Act as the main point of contact for the design team, ensuring that design decisions are informed by rigorous research.
  • Serve as the primary voice of the customer within TrustedHousesitters, guiding cross-functional teams—including Product, Marketing, and Customer Experience—toward user-centred approaches that improve the customer journey.
  • Drive data-driven customer segmentation and lifecycle insights, partnering with data scientists to create data-driven customer segmentation models.
  • Cross-Functional Leadership: Collaborate closely with product, design, and marketing leads to embed user insights throughout all phases of product development.

Requirements:
  • 7+ years in user research, with demonstrated leadership in conducting and applying user research within a B2C marketplace or similar environment.
  • A portfolio of relevant case studies or research projects that match this job description.
  • Research and Analytical Skills: Highly skilled in both qualitative and quantitative research methods, with a proven ability to translate findings into strategic guidance.

Salary: £80,000 - £110,000 per annum (dependent on experience)
Benefits:
  • Fully remote work
  • Discretionary 10% annual bonus scheme
  • Generous equity options
  • Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
  • Annual holiday allowance, plus bank holidays and Christmas to New Year closure
  • Access to co-working spaces across the globe
  • Monthly working from home stipend
  • Macbook
  • Bupa Health Insurance and Dental Insurance plan
  • SIMPLEhealth Healthcare Cash plan
  • Trusted Giving scheme - employee volunteering via On-hand and employee giving via Tyve
  • Weekly virtual yoga sessions
  • Brighton Bikeshare
  • Recruitment Referral Bonus


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