Customer Insights Manager
4 weeks ago
We're seeking a skilled Customer Insights Manager to drive our understanding of customer motivations, behaviours, and needs. As the primary voice of the customer, you'll guide cross-functional teams toward user-centred approaches that improve the customer journey.
The ideal candidate has 7+ years in user research, with demonstrated leadership in conducting and applying user research within a B2C marketplace or similar environment. You will be responsible for leading the development and execution of a comprehensive user research strategy that addresses the needs of both new and existing members.
Key Responsibilities:
- Lead the development and execution of a comprehensive user research strategy.
- Act as the main point of contact for the design team, ensuring that design decisions are informed by rigorous research.
- Serve as the primary voice of the customer within TrustedHousesitters, guiding cross-functional teams—including Product, Marketing, and Customer Experience—toward user-centred approaches that improve the customer journey.
- Drive data-driven customer segmentation and lifecycle insights, partnering with data scientists to create data-driven customer segmentation models.
- Cross-Functional Leadership: Collaborate closely with product, design, and marketing leads to embed user insights throughout all phases of product development.
Requirements:
- 7+ years in user research, with demonstrated leadership in conducting and applying user research within a B2C marketplace or similar environment.
- A portfolio of relevant case studies or research projects that match this job description.
- Research and Analytical Skills: Highly skilled in both qualitative and quantitative research methods, with a proven ability to translate findings into strategic guidance.
Salary: £80,000 - £110,000 per annum (dependent on experience)
Benefits:
- Fully remote work
- Discretionary 10% annual bonus scheme
- Generous equity options
- Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
- Annual holiday allowance, plus bank holidays and Christmas to New Year closure
- Access to co-working spaces across the globe
- Monthly working from home stipend
- Macbook
- Bupa Health Insurance and Dental Insurance plan
- SIMPLEhealth Healthcare Cash plan
- Trusted Giving scheme - employee volunteering via On-hand and employee giving via Tyve
- Weekly virtual yoga sessions
- Brighton Bikeshare
- Recruitment Referral Bonus
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