Internal Account Manager
14 hours ago
As a Customer Service Specialist at Graphic Packaging International - Europe, you will play a crucial role in maintaining customer satisfaction and helping the company achieve its goals. You will be responsible for handling customer inquiries, processing orders, and ensuring their needs are met. This role requires strong problem-solving abilities, excellent communication skills, and a positive attitude.
Key Responsibilities:
- Customer Interaction:
• Handle customer inquiries and concerns professionally
• Provide accurate and timely information regarding our products, services, pricing, and order status
• Resolve customer issues and ensure satisfaction
Order Processing:
• Receive and process customer orders, ensuring accuracy and completeness
• Coordinate with the production team to schedule and track order progress
• Update customers on order status, estimated delivery dates, and any delays
Documentation:
• Maintain detailed records of customer interactions and transactions
• Generate and maintain customer profiles and order histories
• Prepare and send invoices, quotes, and order confirmations as needed
Product Knowledge:
• Stay informed about our printing services, materials, and customisation options
• Assist customers in selecting the appropriate products and services to meet their needs
Problem Resolution:
• Identify and address issues proactively to prevent customer dissatisfaction
• Collaborate with internal teams to resolve complex problems and expedite solutions
Communication:
• Communicate effectively with colleagues, ensuring a smooth flow of information between operations
• Provide feedback to management regarding customer trends, preferences, and concerns
Requirements:
- Previous customer service experience, preferably in the manufacturing or printing industry
- Excellent verbal and written communication skills with good interpersonal skills
- Strong problem-solving abilities and exceptional attention to detail
- Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite
- Ability to multitask and work under pressure in a fast-paced environment
- A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service
Benefits
- Group Life assurance
- Company pension scheme
- Employee assistance programme, access to occupational health service and basic sick leave
- Retail discount scheme
- Medicash scheme
- Free on-site parking
- 33 days holiday per year (inclusive of Bank Holidays)
Salary
This position offers a competitive salary of £25,000 - £35,000 per annum, depending on experience.
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