IT Support Specialist
3 weeks ago
Job Title: Service Desk Consultant
Fitch Solutions is seeking a skilled Service Desk Consultant to join our dynamic team in London.
The successful candidate will provide high-quality support to our global users, responding to calls and tickets in a timely and efficient manner.
Key Responsibilities:
- Provide technical assistance to users via phone, email, or ticketing system
- Respond to and resolve requests within specified timeframes
- Collaborate with colleagues to enhance knowledge and skills across the Service Desk team
- Develop technical expertise to improve request resolution capabilities
- Ensure users are informed of progress throughout the lifetime of their calls
- Maintain a high level of attention to detail and adherence to procedures
Requirements:
- Experience supporting Microsoft products, including Windows 10 and Office 2019/365
- Experience with supporting laptops, MFDs, and video conferencing equipment
- At least 2 years of experience in a fast-paced Service Desk environment
- Excellent communication skills, both verbal and written
Desirable Skills:
- Experience with Windows 11
- Experience with Mac OS
- Experience supporting VIP users
This is a 6-month FTC role, based in London, working 5 days a week.
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