Digital Asset Manager

4 weeks ago

London, Greater London, United Kingdom Icpnet Full time

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels.

Our Values

We empower brands to achieve operational excellence and confidently manage their content. Our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We nurture work/life balance, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.

About the Role

This role will focus on Digital Asset Management and/or Product Information Management services as an integral function in day-to-day martech operations. You will manage, enrich and quality assure assets across brands, develop and host user training sessions, share industry best practices, and add value at every level of client engagement.

Key Responsibilities

  • Establish a Strong Foundation – Build and maintain strong client relationships, aligning with their goals and objectives.
  • Understand the Client's World – Develop deep knowledge of clients' business challenges, industry trends, competitors, and brands.
  • Deliver Excellence – Apply industry best practices, delivering value and quality at every stage.
  • Maintain Martech Expertise – Stay current on martech, digital advertising, DAM, PIM, and related technologies.
  • Problem-Solve and Consult – Work closely with the team to solve challenges, consulting with account leadership as needed.
  • Lead Metadata Management – Oversee metadata review, cleansing, enrichment, validation, and asset uploads.
  • Oversee Account Processes – Ensure smooth execution of established processes across the team.
  • Conduct Training – Host single or group training sessions for stakeholders and users upon client request.
  • Generate Reports – Provide reports to program teams and stakeholders, supporting gap analysis.

Requirements

  • 2-4 years of experience in media, digital asset management, library sciences, or archives.
  • Hands-on knowledge of digital platforms such as DAM, libraries, CMS, PIM, or CRM is preferred but not required.
  • Technical Proficiency – Expertise in Microsoft Office, especially with large data sets in Excel.
  • Multi-Tasking Ability – Efficiently manage multiple priorities without compromising quality.
  • Support & Problem Resolution – Deliver high-quality support with a focus on resolving issues effectively.
  • Team Leadership – Lead with confidence and provide subject matter expertise in relevant fields.

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