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Customer Service Representative

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SouthendonSea, Southend-on-Sea, United Kingdom Pertemps TM Full time

Pertemps TM is seeking a highly skilled and experienced Relief Receptionist to provide vital support across multiple busy Head Offices and Business Centres across London.

Key Responsibilities:

  • First Point of Contact: Serve as the first point of contact for all building entrants, including customers, prospective clients, agents, visitors, and contractors.
  • Customer Service: Deliver exceptional customer service consistently, ensuring a warm, welcoming, and efficient reception experience for all.
  • Communication: Answer and transfer incoming calls, taking messages as needed.
  • Reception Management: Maintain the housekeeping and presentation of the reception area.
  • Meeting Coordination: Manage meeting room schedules and conference room reservations.
  • Event Planning: Arrange hospitality and catering for internal meetings and events.
  • Administrative Support: Handle ordering supplies and general administrative tasks.

Ideal Candidate:

  • Reception Experience: Previous experience in Reception / Front of House roles.
  • Customer Service Skills: Excellent customer service skills/ face to face and telephonic.
  • Technical Skills: Proficiency with PC and MS Office packages.
  • Customer Understanding: Strong understanding of customer service principles.
  • Professionalism: Professional appearance and demeanour
  • Travel Requirements: Happy to travel to different sites across London to provide much needed support / cover

Pertemps TM values excellence and teamwork, and we are looking for a dynamic and customer-focused professional to join our team.