Support Services Expert
6 days ago
We're a vibrant support team at Jotform, dedicated to delivering exceptional customer experiences. Our team is composed of talented individuals who collaborate across the globe to provide top-notch support services. As a Technical Support Representative, you'll play a vital role in ensuring continuous operations for our users and customers. Your primary responsibility will be to assist customers through our dedicated support ticketing system. You'll also collaborate with designers and developers, working closely with remote employees and in-house teams.
Key objectives of this role include:
- Providing expert technical support and troubleshooting services to resolve customer issues efficiently.
- Utilizing our support ticketing system to respond to incoming tickets related to technical questions, service incidents, and other issues.
- Maintaining effective communication with customers throughout the problem resolution process.
- Documenting all issues and resolutions to ensure seamless support experiences.
Your Benefits
We offer a competitive salary, comprehensive benefits package, including medical, dental, and vision insurance. Our high-growth environment provides opportunities for professional growth and career advancement. Join our dynamic support team to grow professionally and have a unique team culture experience.
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