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Department Operations Manager

2 months ago


London, Greater London, United Kingdom Igbaffiliate Full time
Job Title: Department Operations Manager

We are seeking a highly skilled and experienced Department Operations Manager to join our team at Igbaffiliate. As a key member of our operations department, you will be responsible for overseeing the smooth operation of all freelancer-related activities.

Key Responsibilities:

  1. Team Leadership: Manage and lead a team of 12 subordinates, including 2 sub-TLs, to ensure the successful execution of departmental goals and objectives.
  2. Process Optimization: Continuously assess and optimize workflows to improve efficiency and the quality of outputs, ensuring that our operations are running at optimal levels.
  3. Freelancer Lifecycle Management: Manage the entire lifecycle of freelancers on our platform, from hiring and training to performance evaluation and termination, ensuring that we maintain high standards of product quality.
  4. Quality Assurance: Monitor and maintain high standards of product quality, managing KPIs related to cancel rates and product quality rates, to ensure that our products meet the highest standards.
  5. Reporting: Provide regular reports on department performance, including KPIs, challenges, and areas for improvement, to senior management.

Requirements:

  1. Freelancer Management: Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  2. Leadership & Management: Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  3. Quality Assurance: Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  4. Process Optimization: Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  5. Data Analysis: Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.
  6. Communication: Excellent written and verbal communication skills to effectively collaborate with freelancers, team members, and other stakeholders.

What We Offer:

  1. Flexible Hours and Remote Work: Enjoy flexible working hours and the possibility of working remotely.
  2. Medical Insurance and Mental Health Care: Access to medical insurance and mental health care to support your well-being.
  3. Compensation for Courses and Training: Receive compensation for courses and training to enhance your skills and knowledge.
  4. English Classes and Speaking Clubs: Participate in English classes and speaking clubs to improve your language skills.
  5. Internal Library and Educational Events: Access to an internal library and educational events to support your professional development.
  6. Outstanding Corporate Parties and Teambuildings: Enjoy outstanding corporate parties and teambuildings to foster a positive work environment.