Operational Excellence Specialist, Amazon Flex
3 weeks ago
Key Responsibilities:
- Analyze daily and weekly business performance metrics to identify areas for improvement.
- Collaborate with station management and stakeholders to develop strategies for enhancing the Flex business.
- Retrieve and analyze data to understand delivery partner preferences and trends.
- Develop business cases to improve the delivery partner experience, reduce pain points, and increase engagement and satisfaction.
A Day in the Life: As a Process Improvement Intern, you will be responsible for answering questions like: how do you improve the experience of thousands of delivery partners through program interventions? You will work closely with operational and technology teams to develop solutions to address misses to goals or identify future improvement opportunities. Your role will require you to analyze data, develop business cases, and communicate effectively with cross-functional teams to drive change.
Basic Qualifications:
- Penultimate year student working towards a Bachelor's degree.
- Able to commit to a full-time internship.
- Expected graduation from July 2025 onwards.
- Candidates must be able to legally work in Singapore.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and basic SQL.
Preferred Qualifications:
- Self-motivated to move quickly and decisively on tasks.
- Data driven and comfortable working on data analyst tasks.
- Proven analytical thinking with a bias to use data in decision-making and prioritization.
- Exceptional verbal and written communication skills.
- Proficient in SQL.
- Ability to perform exploratory data analysis to identify trends, patterns, correlations, and insights, propose and drive solutions.
- Knowledge in basic statistics, simulation (Monte Carlo), and linear optimization models.
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