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About National Highways
National Highways is a leading organization in the transportation industry, responsible for maintaining and improving the strategic road network in the UK. Our mission is to provide safe, efficient, and reliable transportation services to our customers.
Job Summary
We are seeking a highly skilled Business Operations Coordinator to join our team in the Midlands region. As a Business Operations Coordinator, you will play a critical role in supporting our regional Operations directorate by providing administrative support, customer communication, and correspondence.
Key Responsibilities
- Engage with customers through verbal and written communication, responding to enquiries and complaints in a timely and professional manner.
- Ensure customer contacts and correspondence meet the required performance standards for quality and timeliness.
- Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
- Provide administrative support to the business, including executive and project support, meeting and conference coordination, and supply management.
- Develop and maintain performance management information and reports to ensure operational support and business services activities are delivered to the required standards and timelines.
Requirements
- Excellent written and oral communication skills.
- Excellent time management and organizational skills.
- Flexibility and adaptability to changing priorities, with the ability to work in a fast-moving environment to tight deadlines.
- Experience in the use of business information and document management systems, including Microsoft Office packages and Oracle applications.
- Previous experience in an administration environment.
