Executive Director of Operations
4 weeks ago
We are seeking an exceptional leader to join our team as the General Manager of our new flagship development in West Byfleet, Surrey. As a key member of our leadership team, you will be responsible for creating an environment where older people can age well, build friendships, and feel part of a community.
The successful candidate will have a proven track record of managing and deepening relationships with residents and customers, providing an excellent customer experience throughout the village. They will drive excellence in hospitality standards, maximise revenue, and control costs effectively, while creating a continuous improvement culture to meet current and future resident and customer needs.
Key Responsibilities:
- Develop and implement the Asset Business Plan and operational delivery plan for a strategically significant retirement village operation
- Identify and communicate clearly the actions needed to implement RVG strategy and business plan for the village; provide colleagues with a clear view of how operational plans support RVG's mission, vision, and values
- Set operational priorities and targets; analyse performance and motivate people to deliver operational excellence
Requirements:
- 3-6 years of general management experience defining, planning, managing, and organising resources in line with business strategy for short and medium time scales
- Significant general operational experience, providing expert competence
- Plans and prioritises work to meet commitments aligned to RVG goals
- Builds strong resident and customer relationships and delivers customer-centric solutions
- Sees ahead to future possibilities and translates them into breakthrough strategies
- Makes good and timely decisions that keep RVG moving forward
- Interprets and applies key financial indicators to make better business decisions
- Applies knowledge of business and the marketplace to advance RVG's goals
We offer:
- Pension Scheme
- Enhanced Annual Leave
- Enhanced Maternity/Paternity/Adoption
- Life Assurance
- Annual Birthday Leave
- Employee Assistance Programme
- Reward Schemes
- Discounts on a number of retailers
- Learning and Development Opportunities
- Volunteering and Wellbeing days
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