Member Experience Manager

5 days ago


London, Greater London, United Kingdom Work Full time
About the Role: We are seeking a Member Experience Manager to join our team at Work.Life. As a key member of our operations team, you will be responsible for ensuring the space runs smoothly, answering general phone and member enquiries, monitoring supplies, and assisting with events.

The Ideal Candidate:

  • You will have excellent communication skills and enjoy being around people - this is a social role.
  • You will have a positive attitude, be detail-oriented, and customer-focused with good multitasking and organisational ability.
  • You will have demonstrated customer service experience and proven ability to add value to your customers.

About Us: Life is a flex workspace provider for businesses who care about people. Our mission is to create a community that supports creativity, innovation, and collaboration.

Salary: £38,000 per annum, plus benefits.

Benefits:

  • A supportive & friendly team of hard-working people
  • 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service)
  • £75/month towards your mental & physical wellbeing
  • Team joy budget to be spent together with the team
  • Unlimited coaching sessions per month through More Happi - our coaching partner
  • Optional therapy available via Self Space - our mental health partner
  • 4 paid charity days per year
  • Quarterly team socials
  • Discounts with brilliant local businesses
  • Company Pension Scheme
  • Cycle to Work & Dash E-Bike Schemes
  • Salary-Sacrifice Nursery Benefits & Generous Parental Leave


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