Client Support Coordinator

7 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Overview:

We are seeking a highly skilled Client Support Coordinator to join our team at Interface Recruitment UK. As a key member of our team, you will be responsible for managing customer relationships, fostering a positive brand presence, and engaging with stakeholders and customers regularly.

About the Role:

  • Foster and maintain strong customer relationships through effective communication and problem-solving skills
  • Manage in-house systems administration to ensure seamless operations
  • Serve as the primary point of contact for marketing-related customer inquiries and communications
  • Provide exceptional customer support and resolve issues efficiently
  • Collaborate with internal teams to coordinate prize activation, winner notifications, and campaign conclusion
  • Organize and administer winners' data, ensuring accuracy and compliance
  • Engage with winners and participants through various media channels, enhancing brand loyalty
  • Handle payment information, procure prizes, and manage damaged items
  • Monitor online reviews and maintain a high level of customer satisfaction
  • Oversee content administration, scheduling, and communication across digital platforms

A Typical Day:

  • Export daily instant wins through FP Dashboard
  • Monitor live draws on Facebook, record main winners, and send congratulatory messages
  • Respond to emails, text messages, and Facebook messages, addressing administrative inquiries

Responsibilities:

  • Manage site credit for users, ensuring accurate account balances
  • Create and issue coupons or vouchers for promotions or prize packages
  • Order and manage prize inventory, maintaining optimal stock levels
  • Send Trustpilot review links to winners and monitor reviews, driving business growth
  • Arrange collection of damaged items through the DX system, minimizing losses

Requirements:

  • Minimum 3 years of experience in relationship management, administration, marketing, or digital media, with a proven track record of managing relationships and administrating successful campaigns
  • Strong interpersonal and communication skills, with excellent organisational abilities
  • Proficient in digital marketing tools and platforms, with creative thinking and problem-solving skills

Salary Range: £28,000 - £38,000 per annum, dependent on experience

Application Process: Interested candidates should submit their CV, a cover letter detailing their relevant experience, and any supporting materials.



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