Quality Assurance Specialist

5 days ago

Essex, United Kingdom Lawes Consulting Group Full time

Job Title: Quality Assurance Specialist

Location: Remote with Multi-Site Travel

Full/Part Time: Full Time

Salary: £50,000

Quality Assurance Specialist

Lead the development and implementation of compliance strategies and standards

Regional field-based role covering multiple locations

About the Role

You'll influence and monitor the performance of teams across multiple locations to ensure sales of products and services meet the required quality and regulatory standards. You'll be promoting best practices in order to provide excellent service to customers and minimize breaches and complaints. You'll be an integral part of a dynamic regional sales team, while also working independently and one-to-one with the network.

You'll be involved in a range of activities including:

  • Support and oversee new teams to ensure initial training, monitoring, and sales support is provided
  • The monitoring, assessing, and coaching of existing teams in order to achieve the required standards of competence
  • Analyze, proactively identify, report, and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and company's reputation is protected
  • Complete agency training and competency audits to gain control assurance and ensure that any remedial actions are identified, setting agreed actions for these to meet compliance requirements

This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organizational Development, and Head Office colleagues. You'll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you'll also be involved in delivering one-off projects/activities as required.

This is a remote role which requires multi-site travel.

About You

Ideally, you'll be working in General Insurance or Financial Services with experience of a regulated environment.

You'll have the following skills and experience:

  • A strong attention to detail and ability to complete audits
  • Experience gained within sales or compliance
  • You'll be ambitious and if you don't already have your ACII be keen to work towards qualifying
  • Prepared to travel on a weekly basis to various office locations

Benefits and Rewards

  • When you join Lawes Consulting Group, you can expect a supportive culture and an attractive range of rewards and benefits including:
  • Salary to £45,000
  • Annual bonus (up to 17.5% of salary)
  • Company car scheme
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access

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