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Customer Service Representative

1 month ago

Reading, Reading, United Kingdom Kolt Recruitment LTD Full time

Kolt Recruitment LTD is seeking a skilled Customer Service Advisor to join their team at an established accident repair centre.

Key Responsibilities:
  1. Coordinate vehicle bookings and maintain effective communication with customers.
  2. Organise the allocation of courtesy cars to ensure seamless customer experience.
  3. Manage administrative tasks and maintain accurate records.
  4. Compile and analyse reports to inform business decisions.
  5. Ensure the centre maintains high standards of housekeeping and organisation.
Key Requirements:
  1. Proven experience in a customer-facing role, preferably in a service industry.
  2. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.