Payroll Recovery Specialist
2 weeks ago
We are Morson Group, a global technical recruitment specialist organisation founded in 1969 with a presence in the UK, Canada, USA, Australia, and Europe. Our company consists of multiple specialist practices offering complex talent solutions across Engineering and Technology.
The role of the Payroll Recovery Specialist will involve recovering contractor overpayments. You will handle queries via telephone and tickets to provide additional information and agree a repayment plan. You will also need to reconcile all payments received, monitor all adjustment forms raised, and provide reports to each department to prevent errors from occurring. Additionally, you will provide support with internal queries from our Accounts and Credit Control team.
Key responsibilities include:
- Processing overpayment letters
- Re-calculating overpayments, LTD, UMB, PAYE
- Recovering overpayments using various methods
- Updating payments received using various systems
- Providing support via telephone and ticketing system
We are looking for a candidate with:
- Customer service support experience
- Payroll experience or debt recovery experience is essential
- Good communication skills
- Excellent listening skills
- Ability to work as a team
- Ability to work in a fast-paced environment
- Ability to work under pressure
- Excellent attention to detail
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