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Senior Customer Value and Retention Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Commercial Value and Retention Lead to join our Commercial Development team at Utility Warehouse. As a key member of our team, you will be responsible for developing and implementing strategies to maximize customer lifetime value and reduce customer churn.
Key Responsibilities
- Develop and implement commercial strategies to increase customer lifetime value and reduce customer churn rate.
- Analyze and build customer insight to identify opportunities to boost customer retention and challenges that contribute to churn.
- Identify possible customer segmentation strategies and appropriate in-life value building and retention solutions.
- Develop commercial strategies to build in-life customer value, maximizing cross and upsales, and developing new customer contact opportunities.
- Drive delivery of the plan through collaboration with cross-functional teams, including service P&L, finance, sales, customer, and marketing.
- Design customer retention approaches that align with our internal business priorities and meet customer/market expectations.
- Owning and delivering targets for customer retention and in-life value creation.
What You'll Need
- Experience in a similar role leading the development of customer lifetime value and customer retention initiatives.
- Experience in leading and developing cross-functional teams in a highly matrixed organizational environment.
- Strong analytical and data modeling skills.
- Customer-obsessed, with a deep understanding of our customer base.
- Able to communicate effectively at a senior level, translating complex information into simple, actionable insights.
- Approachable and collaborative, with excellent interpersonal communication skills.
About Utility Warehouse
We're a mission-driven company that's dedicated to making a positive impact on our customers' lives. We're passionate about delivering exceptional customer experiences and building long-term relationships with our customers. If you're a motivated and results-driven individual who is passionate about customer value and retention, we'd love to hear from you.
