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Duty Manager

2 months ago

Carlton, United Kingdom Britannia Hotels Full time

Job Summary:

We are seeking a highly skilled Duty Manager to join our team at Bosworth Hall, a 17th century hotel located in the UK. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hotel, providing excellent customer service, and managing various situations.

Key Responsibilities:

  • Ensure the efficient running of the hotel, including managing front-of-house and back-of-house operations.
  • Assist all departments as needed, providing support and guidance to ensure seamless service delivery.
  • Provide exceptional customer service, responding to guest queries and resolving any issues promptly.
  • Manage various situations, including conflicts and complaints, in a professional and diplomatic manner.
  • Collaborate with the management team to develop and implement strategies to improve hotel operations and customer satisfaction.

Requirements:

  • Experience as a Duty Manager or in a similar role in a busy hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • Knowledge of hotel operations, including front-of-house and back-of-house procedures.

What We Offer:

  • An attractive salary and benefits package.
  • Career development opportunities within the company.
  • Significant staff discount rates when staying at one of our hotels.
  • 50% discount off food and drink when staying at one of our hotels.
  • Friends and family hotel stay discounts.
  • Reduced membership at our Leisure clubs.
  • Free meals on duty (when applicable).
  • Employee referral scheme.
  • Free Uniform (if applicable to your role).
  • Up to 28 days holiday including bank holidays per annum.
  • Auto enrolment pension scheme.