Logistics Relationship Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom ClearCompany Full time
About the Role

We are seeking a highly skilled Client Experience Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships and driving business growth.

Key Responsibilities
  • Develop and implement strategies to drive revenue and achieve sales targets.
  • Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor.
  • Collaborate with sales and operational teams to ensure seamless service delivery and client satisfaction.
  • Analyse client account performance and provide management reports, including forecasts.
  • Identify unique selling propositions and market differentiators to enhance our service offerings.
  • Ensure effective onboarding of new clients and maintain high-quality communication regarding bookings and changes.
  • Comply with health and safety policies and actively support the organization's EH&S goals.
About You
  • At least 5+ years' experience in a similar role.
  • Proven B2B sales experience, ideally within the logistics or supply chain industry.
  • Strong understanding of logistics products, services, and market trends.
  • Exceptional relationship-building and negotiation skills.
  • Proficient in Microsoft Office and CRM systems for reporting and analysis.
  • Strong analytical skills with the ability to monitor and improve financial performance.
  • Excellent communication skills, both verbal and written.
  • Demonstrates integrity, collaboration, and a customer-first mindset.

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