Customer Service Representative

4 weeks ago


Southam, United Kingdom Micheldever Tyre Services Ltd Full time

Are you passionate about delivering exceptional customer service and have a keen interest in the tyre industry? Do you have excellent communication skills and the ability to work in a fast-paced environment?

We are seeking a highly motivated Customer Service Representative to join our team at Micheldever Tyre Services Ltd. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing a high level of service to our customers.

About the Role:

Our ideal candidate will have experience of working in a customer-facing role, with excellent communication and problem-solving skills. You will be confident in dealing with customers on the phone, via email, and through our website. You will also have a strong understanding of the tyre industry and be able to provide expert advice to our customers.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide expert advice to customers on tyre-related matters
  • Work closely with our sales team to ensure customer needs are met
  • Contribute to the development of our customer service processes and procedures
  • Collaborate with the operations team to resolve customer complaints and issues

About You:

We are looking for someone who is passionate about delivering exceptional customer service and has a keen interest in the tyre industry. You will be a strong communicator with excellent problem-solving skills and the ability to work in a fast-paced environment. You will also have a strong understanding of the tyre industry and be able to provide expert advice to our customers.

What We Offer:

We offer a competitive salary of £26,000 - £30,000 per annum, depending on experience, as well as a range of benefits including:

  • Staff discounts on servicing, tyres, and MOTs
  • Retail vouchers
  • Finders fee
  • Life Insurance
  • Pension
  • Eye Care Vouchers
  • Buy/Sell Holiday
  • Flu Jab
  • Employee Assistant Program
  • Long Service Recognition
  • Enhance Maternity and Paternity
  • Cycle to Work
  • Charity Match

How to Apply:

If you are a motivated and customer-focused individual who is passionate about the tyre industry, please submit your application, including your CV and a cover letter, to our website.



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