Key Account Customer Engagement Specialist

2 weeks ago


Southam, Warwickshire, United Kingdom Micheldever Tyre Services Ltd Full time

Company Overview


MICHELDEVER TYRE SERVICES LTD is a leading tyre services provider with a strong focus on customer satisfaction.


Job Summary


We are seeking a highly motivated and customer-focused Key Account Customer Engagement Specialist to join our team. The successful candidate will be responsible for handling inbound customer service calls, converting enquiries into bookings or sales, and managing customer records.


Salary


The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.


Job Description


As a Key Account Customer Engagement Specialist, you will be the primary point of contact for our customers, handling inbound calls, emails, and social media enquiries in a timely and efficient manner. Your key responsibilities will include:


Responding to customer inquiries and resolving issues in a professional and courteous manner.


Converting customer enquiries into bookings or sales.


Managing customer records, including updating contact information and tracking customer interactions.


Required Skills and Qualifications


To be successful in this role, you will need:


Excellent communication and customer service skills.


Ability to work in a fast-paced environment and prioritize multiple tasks.


Basic knowledge of Microsoft Office applications.


Benefits


We offer a competitive salary and benefits package, including:


Annual leave entitlement.


Opportunities for career development and progression.


Others


Micheldever Tyre Services LTD is an equal opportunities employer, and we welcome applications from all qualified candidates.


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