Key Account Customer Engagement Specialist
2 weeks ago
Company Overview
MICHELDEVER TYRE SERVICES LTD is a leading tyre services provider with a strong focus on customer satisfaction.
Job Summary
We are seeking a highly motivated and customer-focused Key Account Customer Engagement Specialist to join our team. The successful candidate will be responsible for handling inbound customer service calls, converting enquiries into bookings or sales, and managing customer records.
Salary
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.
Job Description
As a Key Account Customer Engagement Specialist, you will be the primary point of contact for our customers, handling inbound calls, emails, and social media enquiries in a timely and efficient manner. Your key responsibilities will include:
• Responding to customer inquiries and resolving issues in a professional and courteous manner.
• Converting customer enquiries into bookings or sales.
• Managing customer records, including updating contact information and tracking customer interactions.
Required Skills and Qualifications
To be successful in this role, you will need:
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Basic knowledge of Microsoft Office applications.
Benefits
We offer a competitive salary and benefits package, including:
• Annual leave entitlement.
• Opportunities for career development and progression.
Others
Micheldever Tyre Services LTD is an equal opportunities employer, and we welcome applications from all qualified candidates.
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