IT Infrastructure Specialist

3 weeks ago

Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time

About the Role

The ITO Onsite Support Specialist is a critical member of our IT team, responsible for managing the local IT site(s) infrastructure and serving as a point of contact for the supporting global team(s) and vendors. This role requires extensive knowledge of computer hardware and software, network maintenance, and industry trends, as well as excellent communication skills to engage with employees throughout the organization.

Key Responsibilities

  • Manage local IT site(s) infrastructure, including hardware and software components
  • Act as a point of contact for global IT Operations teams for projects and incidents
  • Coordinate between business and IT stakeholders for IT Operations issues
  • Contribute to continuous documentation of the system landscape
  • Manage hardware rollouts and IT asset management
  • Provide technical support as a point of contact for IT
  • Perform troubleshooting, parts replacement, system upgrades, and basic deployments
  • Identify potential issues and follow through on action steps
  • Handle basic installation and maintenance of technical products
  • Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years' experience in IT Onsite technical role/capacity
  • Strong IT technical knowledge of computer hardware, software, and other devices
  • Strong communication skills, both verbal and written
  • Project Mgmt. experience
  • Willingness to be available to travel as necessary

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Recognition programs to reward employees
  • Virtual Learning Centre for career advancement
  • Well-being and D&I focused company culture

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