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Business Support Officer
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CHC Business Support Officer
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Worcester, Worcestershire, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full timeAbout the RoleWe are seeking an enthusiastic and self-motivated Business Support Officer to join our dynamic team at NHS Herefordshire and Worcestershire Integrated Care Board. As a key member of the Continuing Healthcare (CHC) Business Team, you will play a vital role in supporting the scheduling function and providing administrative support to the team.Key...
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CHC Business Support Officer
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Business Support Officer
2 months ago
We are seeking an enthusiastic and self-motivated Business Support Officer to join our dynamic team at NHS Herefordshire and Worcestershire Integrated Care Board. As a key member of the Continuing Healthcare (CHC) team, you will play a vital role in supporting the scheduling function of the business team and liaising with stakeholders, including members of the public and NHS partners.
Key Responsibilities- Provide specialist administration support and advice to the team, including day-to-day supervision of the administration team.
- Support the CHC business team to ensure that the portfolio of tasks and projects is planned, managed, and delivered effectively.
- Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner.
- Communicate effectively with all stakeholders, providing professional and well-informed responses.
- Respond appropriately to queries and complaints, ensuring all matters are dealt with in accordance with policy.
- Manage electronic filing systems, ensuring confidentiality is maintained in accordance with Information Governance regulations.
- Support colleagues with training, induction, and personal development, providing practical guidance in a variety of tasks and duties.
- Coordinate agendas and papers for meetings, taking and transcribing minutes to a high standard.
- Promptly and accurately produce letters, memos, reports, tables, minutes, presentations, and other documents.
- Minimum GCSE qualification in English Language & Maths or equivalent.
- RSA III word processing or equivalent experience.
- NVQ Level 3 administration or significant relevant experience.
- Evidence of continuous personal development.
- Evidence of continuous personal development.
- Extensive organisational skills and competencies.
- Thorough knowledge and understanding of all administration support and duties.
- Very accurate word processing skills & attention to detail.
- Ability to respond appropriately to telephone and other issues with tact, diplomacy, and discretion.
NHS Herefordshire and Worcestershire Integrated Care Board is a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and develop a rewarding career within an exciting and evolving environment.
We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits, including:
- Employee Assistance programmes and access to a wealth of online health and wellbeing support.
- Competitive NHS Pension Scheme.
- Comprehensive opportunities to learn new skills and develop your career within a caring and inclusive environment.
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
- Flexible working patterns to support individuals' work-life balance.
