Sales Consultant

3 weeks ago

Exeter EX QF, United Kingdom Vistry Group PLC Full time
Role Overview

In a nutshell, we're seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Cornwall South West. As a Sales Consultant, you will be responsible for managing all aspects of the sales function within our hub environment, ensuring seamless customer experiences and driving sales growth.

Key Responsibilities
  • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s) within the hub.
  • Create and deliver informative and clear sales pitches and tours of the show home and development.
  • Negotiate with customers to ensure the best sales outcome for the business.
  • Utilise all technology available to ensure innovation in generating sales across a hub environment and in differing economic conditions.
  • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
  • Have a detailed knowledge of the build progress on your development through effective communication with the onsite Build Manager and his/her team.
  • Have detailed knowledge of all plots available and upcoming within the development.
  • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures utilising the technology provided; Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
  • Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Proactively working as a member of the sales team and demonstrating effective team working skills as part of a 'hub' environment.
  • Deal with all customers in a polite, friendly and efficient manner.
  • Ensure that customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
  • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
  • Ensure competitor analysis is undertaken as determined by Sales Manager.
  • Carry out daily tasks required for your development including but not limited to; green space review; presentation; website review.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.
Requirements
  • 5 GCSEs / GCE including Mathematics and English (at C grade or above)
  • A Levels in any discipline
  • Experience working in a customer-facing role delivering under pressure
  • Experience in generating leads and sales through telephone-based business development
  • Proven track record of achieving sales targets
  • Proven track record of exceptional sales
  • Excellent IT skills with demonstrable knowledge of Microsoft Office tools
  • Comfortable using multi-channel forms of communication
  • Ability to handle complaints and difficult situations
  • Strong negotiation and sales skills
  • Proven track record of successfully completing the sales process with customers
  • Excellent administration and organisational skills
  • An interest in property and the housing market
  • Good planning and organisational skills
  • Excellent communication skills
  • The ability to work under pressure and meet sales targets
  • Willing to be flexible in respect of day-to-day duties and hours worked
  • Willing to travel to all sales sites, including regional offices
  • Full driving licence and access to a suitable vehicle
  • Willing to work weekends
  • Willing to travel to all marketing suites, including regional office, within the division as required
  • Patience and ability to remain calm under pressure
  • A friendly, trustworthy, and professional attitude
  • Self-starter: ability to make good business decisions in a time-pressed environment
  • Great communication skills and proven ability to work both alone and as part of a team
  • Strong sense of ownership and desire to perform
  • Target driven/focused attitude
About Us

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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