Sales Consultant, Exeter

3 weeks ago

Exeter EX LL, United Kingdom Vistry Group PLC Full time
Role Overview

We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group PLC in Exeter. As a Sales Consultant, you will be responsible for managing the sales function in accordance with our Vistry customer journey, ensuring exceptional customer service and achieving sales targets.

Key Responsibilities
  • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s) within the sites.
  • Create and deliver informative and clear sales pitches and tours of the show home and development.
  • Negotiate with customers to ensure the best sales outcome for the business.
  • Utilise all technology available to ensure innovation in generating sales and in differing economic conditions.
  • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
  • Have a detailed knowledge of the build progress on your development through effective communication with the onsite Build Manager and his/her team.
  • Have detailed knowledge of all plots available and upcoming within the development.
  • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures utilising the technology provided; Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
  • Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Proactively working as a member of the sales team and demonstrating effective team working skills.
  • Deal with all customers in a polite, friendly and efficient manner.
  • Ensure that customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
  • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
  • Ensure competitor analysis is undertaken as determined by Sales Manager.
  • Carry out daily tasks required for your development including but not limited to; green space review; presentation; website review.
  • Take responsibility for all company property and equipment across each site.
Requirements
  • 5 GCSEs / GCE including Mathematics and English (at C grade or above)
  • A Levels in any discipline
  • Experience working in a customer facing role delivering under pressure
  • Experience in generating leads and sales through telephone-based business development
  • Proven track record of achieving sales targets
  • Proven track record of exceptional sales
  • Excellent IT skills with demonstrable knowledge of Microsoft Office tools
  • Comfortable using multi-channel forms of communication
  • Ability to handle complaints and difficult situations
  • Strong negotiation and sales skills
  • Proven track record of successfully completing the sales process with customers
  • Excellent administration and organisational skills
  • An interest in property and the housing market
  • Good planning and organisational skills
  • Excellent communication skills
  • The ability to work under pressure and meet sales targets
  • Willing to be flexible in respect of day-to-day duties and hours worked
  • Willing to travel to all sales sites, including regional offices
  • Full driving licence and access to a suitable vehicle
  • Willing to work weekends
  • Willing to travel to all marketing suites, including regional office, within the division as required
  • Patience and ability to remain calm under pressure
  • A friendly, trustworthy, and professional attitude
  • Self-starter: ability to make good business decisions in a time-pressed environment
  • Great communication skills and proven ability to work both alone and as part of a team
  • Strong sense of ownership and desire to perform
  • Target driven/focused attitude
About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.

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