Program Manager for Social Media Customer Service
9 hours ago
We are seeking a highly skilled Program Manager to join our Social Media Customer Service (SMCS) organization. As a Program Manager, you will play a critical role in scaling support and simplifying solutions for our customers in the ever-changing social media landscape.
Key Responsibilities- Develop a process strategy for scaling support and integrating SMCS mechanisms with the wider CS network.
- Create mechanisms to drive operational efficiencies by inventing on behalf of our customers and manage adoption of these mechanisms across our associates and stakeholders.
- Work with business stakeholders and operations leaders to build a long-term strategy that delivers against shared goals, and scales support for the future.
- Support process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement, and the impact on the customer and associates.
- Experience in program or project management.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Experience implementing repeatable processes and driving automation or standardization.
- Bachelor's degree.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
- Experience leading process improvements.
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Program Manager
7 days ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service (SMCS) organization. As a Program Manager, you will play a critical role in scaling support and simplifying solutions for our customers.Key ResponsibilitiesDevelop a process strategy for scaling support and integrating SMCS mechanisms with the wider...
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Program Manager
1 week ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service (SMCS) organization. As a Program Manager, you will play a critical role in scaling support and simplifying solutions for our customers.Key ResponsibilitiesDevelop a process strategy for scaling support and integrating SMCS mechanisms with the wider...
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Program Manager
7 days ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service team at Amazon UK Services Ltd. As a key member of our organization, you will play a critical role in streamlining support and simplifying solutions for our customers.The ideal candidate will have a strong background in program or project management, with...
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Program Manager
2 weeks ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service team at Amazon UK Services Ltd. As a key member of our organization, you will play a critical role in streamlining support and simplifying solutions for our customers.The ideal candidate will have a strong background in program or project management, with...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeSenior Program Manager for Social Media Customer SupportThe Social Media Customer Support (SMCS) division is in search of a dedicated program manager to enhance support systems and simplify solutions within the ever-evolving social media environment. The ideal candidate will thrive in a diverse, global team setting and be committed to elevating the standards...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeSenior Program Manager for Social Media Customer SupportThe Social Media Customer Support (SMCS) division is in search of a dedicated program manager to enhance support systems and simplify solutions within the ever-evolving social media environment. The ideal candidate will thrive in a diverse, global team setting and be committed to elevating the standards...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeSocial Media Customer Support Program ManagerThe Social Media Customer Support (SMCS) division is in search of a dedicated program manager to enhance assistance and simplify solutions within the ever-evolving social media environment. The successful candidate will thrive in a diverse, global team setting and will be committed to elevating the standards of...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeSocial Media Customer Support Program ManagerThe Social Media Customer Support (SMCS) division is in search of a dedicated program manager to enhance assistance and simplify solutions within the ever-evolving social media environment. The successful candidate will thrive in a diverse, global team setting and will be committed to elevating the standards of...
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Social Media Account Manager
4 days ago
London, Greater London, United Kingdom Social Buzzing Full timeWe are a dynamic and innovative digital marketing agency, Social Buzzing, with a strong focus on delivering exceptional customer service and driving business growth through effective social media and digital marketing strategies.We are seeking an experienced Social Media Account Manager to join our team on a full-time and part-time basis. The ideal candidate...
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Social Media Account Manager
4 days ago
London, Greater London, United Kingdom Social Buzzing Full timeWe are a dynamic and innovative digital marketing agency, Social Buzzing, with a strong focus on delivering exceptional customer service and driving business growth through effective social media and digital marketing strategies.We are seeking an experienced Social Media Account Manager to join our team on a full-time and part-time basis. The ideal candidate...
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Social Media Account Manager
1 week ago
London, Greater London, United Kingdom Social Buzzing Full timeAbout Social BuzzingWe are a leading digital marketing agency with over 7 years of experience in delivering effective social media and digital marketing solutions to our clients. Our team is passionate about helping businesses grow and succeed in the online world.Job SummaryWe are seeking an experienced Social Media Account Manager to join our team on a...
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Social Media Marketing Manager
1 week ago
London, Greater London, United Kingdom Social Buzzing Full timeWe are a dynamic and innovative digital marketing agency, Social Buzzing, with a strong focus on delivering exceptional customer service and driving business growth through effective social media and digital marketing strategies. We are seeking an experienced Social Media Account Manager to join our team on a full-time and part-time basis. The ideal...
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Program Manager
3 days ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service (SMCS) organization. As a Program Manager, you will play a critical role in scaling support and simplifying solutions for our customers.Key ResponsibilitiesDevelop a process strategy for scaling support and integrating SMCS mechanisms with the wider CS...
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Program Manager
3 days ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Program Manager to join our Social Media Customer Service (SMCS) organization. As a Program Manager, you will play a critical role in scaling support and simplifying solutions for our customers.Key ResponsibilitiesDevelop a process strategy for scaling support and integrating SMCS mechanisms with the wider CS...
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Paid Social Media Manager
2 weeks ago
London, Greater London, United Kingdom Publicis Media Full timeAbout the RoleWe are seeking a highly skilled Paid Social Media Manager to join our team at Publicis Media. As a key member of our digital advertising team, you will be responsible for developing and executing paid social media campaigns that drive business results.Key ResponsibilitiesDevelop and implement paid social media strategies that align with...
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Senior Social Media Account Manager
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London, Greater London, United Kingdom Wilderness - The Social Media Agency Full timeAbout UsWe are a leading social media agency, providing end-to-end social media solutions to brands across various industries. Our clients include prominent companies such as Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL, and BBC Studios.We are a dynamic and agile team, working at the forefront of social media and part of the...
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Senior Social Media Account Manager
3 days ago
London, Greater London, United Kingdom Wilderness - The Social Media Agency Full timeAbout UsWe are a leading social media agency, providing end-to-end social media solutions to brands across various industries. Our clients include prominent companies such as Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL, and BBC Studios.We are a dynamic and agile team, working at the forefront of social media and part of the...
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Senior Social Media Account Manager
3 days ago
London, Greater London, United Kingdom Wilderness - The Social Media Agency Full timeJob DescriptionAbout UsWe are a leading social media agency, providing end-to-end social media solutions to top brands across various industries. Our clients include prominent companies such as Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL, and BBC Studios. We are a dynamic and agile team, working at the forefront of social...
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Senior Social Media Account Manager
3 days ago
London, Greater London, United Kingdom Wilderness - The Social Media Agency Full timeJob DescriptionAbout UsWe are a leading social media agency, providing end-to-end social media solutions to top brands across various industries. Our clients include prominent companies such as Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL, and BBC Studios. We are a dynamic and agile team, working at the forefront of social...
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Social Media Content Manager
7 days ago
London, Greater London, United Kingdom NCS - National Citizen Service Trust Full timeAbout the RoleWe are seeking a highly skilled and creative Social Media Content Manager to join our team at NCS - National Citizen Service Trust. As a key member of our digital team, you will be responsible for developing and implementing a comprehensive social media strategy that engages our target audience and drives business results.Key...
