Head of Retail Operations
1 week ago
We are seeking a dynamic and experienced Head of Retail Operations to lead the retail operations of a prestigious luxury brand.
This is an exciting opportunity to drive the growth and success of a high-profile retailer across 20 stores in the UK & Ireland.
Main Responsibilities:- Financial Performance: Develop annual budgets and strategies to achieve financial targets and maximize sales growth.
- Team Leadership: Lead and guide the retail team to meet or exceed business objectives and sales goals.
- Sales Performance: Monitor and analyze sales performance in all stores and ensure training and coaching is provided to help the team reach targets.
- Product Assortment: Collaborate with merchandising teams to ensure correct product assortments and stock availability to meet sales goals.
- Public Relations: Organize and execute public relations and client events to foster relationships with existing clients and attract new ones.
- Talent Development: Partner with Human Resources to recruit, retain, and develop top talent in the market.
- Employee Growth: Implement development and succession plans for employees, focusing on growth and career advancement.
- Performance Management: Manage performance across all teams, working with managers to handle top and low performers.
- Training Initiatives: Drive retail training initiatives and ensure their effective implementation.
- Culture and Customer Service: Inspire and motivate the team to deliver exceptional customer service and uphold the brand's standards.
The estimated salary for this role is £120,000 - £180,000 per annum, depending on experience.
Requirements:- 15-20 years of luxury retail and operations experience, with a proven track record in senior management roles.
- At least 10 years of leadership experience, with the ability to manage and develop high-performing teams.
- A BA or BS degree or equivalent experience.
- Strong verbal and written communication skills.
- Outstanding interpersonal skills with the ability to motivate and influence at all levels.
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