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Regional Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Gregory Full time
Regional Operations Manager Job Description

We are seeking a highly skilled Regional Operations Manager to join our team at Gregory Distribution. As a key member of our operations team, you will be responsible for leading and managing a team of approximately 60 staff members, including drivers and office personnel, to ensure maximum performance and efficiency in terms of commercial contract efficiency, profit, and client service levels.

Key Responsibilities:

  • Lead, manage, and motivate the team to achieve maximum performance and efficiency.
  • Own the safety and legal compliance of transport operations within the region.
  • Ensure customer service exceeds expectations through effective communication and achievement of key performance indicators (KPIs).
  • Manage commercial aspects, including profit and loss accountability, and take necessary actions to achieve targeted profit and commercial aims.
  • Anticipate and manage changes generated by business growth and changing customer requirements.
  • Direct resources to ensure services are delivered in line with contractual customer requirements.
  • Coordinate operations with other depots to ensure consistency and quality of service.
  • Develop and implement processes to exceed customer requirements.
  • Identify potential risks and opportunities and take proactive measures to protect profit targets.
  • Maximize the use of resources by planning ahead and using assets efficiently.
  • Ensure drivers develop and maintain excellent customer relations.
  • Drive the culture and continued development of direct and indirect staff within the region.
  • Recommend continuous improvements in operational requirements as they affect transport operations.
  • Ensure operation within the limits of LGV legislation in relation to 'O' licence conditions, drivers' hours, and vehicle maintenance.

Requirements:

  • Previous experience in the logistics industry, with exposure to transport and customer management.
  • Previous experience in developing strategic and continuous improvement plans.
  • CPC National & / or International qualification.
  • Evidence of developing/leading teams and individuals and a track record of leading successful change.
  • Proven experience in customer relationship management.
  • Strong evidence of management skills and making key business decisions.
  • Strong influencing skills both internally and externally.
  • Excellent communication skills, both verbal and written.
  • Good understanding of legal compliance, driver's hours, and WTDs.
  • IT literate, including MS Office, with strong analytic ability in reviewing data and reports.
  • Previous knowledge of Mandata and other transport management systems is desirable.

What We Offer:

  • Remuneration package worth between £50,000pa - £55,000pa, depending on experience.
  • Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Retail Trust Wellbeing Support.
  • Opportunity to develop your career within an expanding business.

How to Apply:

Interested applicants should click the apply button below. For any queries in relation to the vacancy, please contact our Recruitment Team on. Please note that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as possible.