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Service Advisor

2 months ago

Great Wyrley, Staffordshire, United Kingdom Ruth Wagstaff Recruitment Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our team at a leading dealership in Cannock. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our workshop.

Key Responsibilities:
  • Greet customers and provide excellent customer service from start to finish.
  • Understand customer needs and accurately log service/repair requirements.
  • Liaise between customers and the workshop team to ensure smooth service delivery.
  • Provide regular updates on vehicle progress, costs, and completion timelines.
  • Prepare and process job cards, invoices, and payments efficiently.
  • Ensure that all customer queries are handled promptly and professionally.
  • Submit warranty claims and place orders for parts for sales vehicles, and workshop vehicles.
  • Ensure a weekly and monthly stock take is carried out.
Requirements:
  • Previous experience as a Service Advisor or in a similar customer-facing role (ideally in the automotive industry).
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Excellent organisational and administrative skills.
  • Knowledge of automotive processes and services is desirable but not essential.
  • Proficiency in using computer systems for booking and invoicing is a must.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.