Customer Service Representative

3 weeks ago


Leeds, Leeds, United Kingdom Sofa Full time
Sales Advisor - Sofa.com

At Sofa.com, we're passionate about providing great home furnishings and excellent service. We're looking for a Sales Advisor to join our team in our stunning new Leeds Flagship showroom. This role requires weekend availability and involves advising customers on inspirational ideas to fulfill their needs. You'll be the first point of contact with our customers and will spend your time maintaining our high showroom standards and visual merchandising in store. You should thrive in a customer service environment, always going above and beyond.

Key Responsibilities:

* Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
* Maintaining our high showroom standards and visual merchandising in store
* Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
* Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
* Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
* Proactively improving and updating knowledge of product & interior trends

Requirements:

* Experience within retail alongside proven experience with interiors/furniture
* Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
* Be ambitious and confident, with a strong can-do attitude
* Be enthusiastic and dedicated to providing excellent customer service
* A desire to work as part of a team to generate fresh and innovative ideas
* Proficiency in MS Office and general IT

Additional Information:

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

* Think without limits and take the team with you
* Own it and back it
* Not hesitate and act with purpose
* Be commercial and customer-focused


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