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Sports Park Operations Manager

2 months ago

Folkestone, Kent, United Kingdom Three Hills Sports Park Full time
About Three Hills Sports Park

We are a community-centred venue that champions kindness and equality in all of our outputs.

We are proud to operate Three Hills Sports Park, one of three impressive and inspirational sporting facilities driven by The Sports Trust.

This role exists to oversee the day-to-day operations of Three Hills Sports Park, ensuring the delivery of commercial targets for the venue's sustainable growth and leading a well-structured team to provide first class, customer-focused experience.

Key responsibilities include:

  • Ensuring the Three Hills Sports Park operates efficiently with high-quality service delivery.
  • Meet financial objectives, ensuring the balance between commercial income and charitable goals.
  • Building strong relationships with core clubs, organisations and community members, promoting engagement.
  • Delivering well-organised events that reflect the values and objectives of The Sports Trust.
  • Enhancing community engagement through sports, charity, and partnership-driven events.
  • Identifying opportunities for suitable partnerships that support and exceed operating costs.
  • Creating a motivated team that is aligned with the values of The Sports Trust, delivering a customer-first experience.
  • Monitoring training and development of staff, ensuring legal compliance (DBS and Safeguarding).
  • Working with suppliers to secure the best partnerships and terms that support both commercial and community goals.
  • Leading and managing staff, ensuring they are well-trained, motivated, and delivering an exceptional customer experience.
  • Conducting weekly catchups with every team member to ensure alignment and support.
  • Organising and overseeing events to attract new customers and foster stronger relationships within the community.
  • Ensuring programmes and events meet both commercial and community objectives.
  • Handling customer feedback, enquiries, and complaints professionally to maintain a strong community presence.

Please note that this is a full-time position requiring 5 hours of work over 7 days, including weekdays, evenings, and weekends.

Benefits include:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership