Hospitality Team Member

3 days ago


Folkestone, Kent, United Kingdom The Sports Trust Full time
About The Sports Trust
The Sports Trust is a charity established in 2013. We work in schools, sports clubs, and the local community to provide opportunities for people of all ages and abilities to be physically active.
We operate three impressive sporting facilities: Folkestone 51, Three Hills Sports Park, and Folkestone Sea Sports. Our goal is to create safe and inclusive environments where people can love sport and exercise.
This role involves providing exceptional food and beverage service at F51 Sports Park. Your tasks will include creating a welcoming experience for visitors, maintaining high standards in quality, cleanliness, and customer satisfaction across all events and interactions.
Key responsibilities:
  • Ensure timely and accurate orders are delivered with high-quality food and beverages.
  • Consistently maintain clean, organised, and hygienic bar, kitchen, front of house, and dining/seating areas.
  • Minimise stock shortages through proactive inventory management.
  • Address customer queries and resolve complaints efficiently.

Administration & Front of House
Maintain effective communication on policy updates, rates, and site information. Answer and forward calls and messages to the rightful department with detailed notes. Liaise with Events and Bookings Manager to manage daily bookings and events diary.
Bar & Catering Service
Prepare and serve beverages, verifying legal age when necessary. Manage stock levels for beverages and supplies, ensuring efficient service continuity. Assist with food preparation and maintain presentation standards.
Event Support
Set up, service, and breakdown events, ensuring equipment is correctly stored post-event. Provide catering services during events, ensuring timely and courteous service. Coordinate with the Events and Bookings Manager to fulfil event requirements.
Cleanliness and Maintenance
Ensure cleanliness in bar, kitchen, and dining areas, with regular waste disposal and recycling. Comply with all The Sports Trust policies, including health, safety, security, operational, and equal opportunities.
Inventory Management
Monitor and record stock levels, coordinating deliveries to prevent shortages. Conduct routine stock checks and maintain inventory records.

The salary for this position is estimated to be around £8.44 per hour, based on national minimum wage guidelines.

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