Maintenance Operations Manager

3 weeks ago

Luton, Luton, United Kingdom Accor Full time
Job Title: Maintenance Manager

At Accor, we're committed to delivering exceptional hospitality experiences that leave a lasting impression. As a Maintenance Manager, you'll play a critical role in ensuring our hotels and resorts operate efficiently, safely, and sustainably.

About the Role:

This is a dynamic and challenging position that requires a proactive and results-driven individual to lead our maintenance team. Your primary responsibilities will include:
  • Overseeing the day-to-day operations of the department, including repairs, alterations, and installations of work.
  • Leading the maintenance function, providing a reactive and proactive multi-skilled service on all operational equipment and hotels' infrastructure.
  • Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out.
  • Increasing site operational effectiveness, improving project delivery, reducing equipment failure room downtime.
  • Managing and implementing improvement plans, driving Key Performance Indicators (KPI's) ensuring that Health, Safety, and Environmental requirements are adhered to.
  • Managing the teams on technical best practice and establishing standard policies and procedures while leading the department and mentoring direct reports.
  • Identifying potential lifecycle deficiencies, producing capital budgets to match lifecycle expectancies.
  • Implementing and managing continuous improvement of maintenance services by highlighting recommending changes where necessary.

Main Responsibilities:

As a Maintenance Manager, you'll be responsible for:
  • Implementing best practice maintenance vision, strategy, policies, processes, and procedures to aid and improve operational performance, particularly the sustainable maintenance, and the reduction of energy consumption strategy.
  • Contributing to new business initiatives and projects, and reviewing and communicating the impact on maintenance activities.
  • Covering shifts as required, including duty manager.
  • Setting and implementing preventative maintenance programs, ensuring the quality of the FF&E and plant equipment.
  • Controlling invoices and external providers' costs.
  • Working with GMs to elaborate maintenance budget and ensure compliance of their hotel.
  • Completing monthly energy reports and records.

Compliance:

As a Maintenance Manager, you'll be responsible for ensuring compliance with:
  • Health, safety, and environmental policies and procedures to ensure the safety and well-being of staff and guests.
  • Inspecting works to ensure compliance with required standards, and performance targets, and taking corrective action under the direction of line management as appropriate.
  • Conducting risk assessments of processes and tasks in the hotels under their responsibilities.

Project Management:

You'll be responsible for planning, managing, and coordinating projects and maintenance works, including budgets. Your tasks will include:
  • Producing information, analysis, and reports to ensure line management are informed of project/work progress, problems, and agreed resolutions.
  • Delivering small-scale projects (P&L) including lifecycle works, ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner.

Recruitment & Personnel:

As a Maintenance Manager, you'll be responsible for:
  • Recruiting, supervising, and training maintenance team members.
  • Managing, coaching, and developing a high-performing and autonomous maintenance team.
  • Providing technical expertise and support to the teams.
  • Allocating the appropriate Human Resources in the cluster.
  • Setting department objectives/KPIs and reviewing and assessing ongoing performance of direct reports.
  • Reporting on achievement of targets and identifying any actions required.
  • Ensuring the delivery of the People Strategy within the area of accountability.
  • Completing departmental performance reviews.

Qualifications:

For this role, we're looking for candidates with:
  • Formal qualification in Mechanical, HVAC, or Electrical, or operational experience.
  • Good written and verbal communication skills (English).
  • Advanced knowledge of Microsoft tools & outlook.
  • 3 years management experience.
  • H&S trained.
  • Ability to read & write risk assessments.
  • Energy management.
  • Budget planning CAPX & OPEX cost controls.
  • Proven experience of project management.
  • Flexibility to travel and attend regional & UK meetings.
  • Administration skills.

Skills / Qualities:

We're looking for candidates who embody the following skills and qualities:
  • Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
    open-mindedness, interpersonal skills, and sense of initiative.

  • Guest-oriented, service-minded, and attention to detail.

  • Can-do attitude.

  • Team leader, a natural leader.

  • Operational mind-set.

  • Hands-on approach.

  • Creative.

  • Autonomous.

  • Well-organized.

  • Innovative.

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