Reception Ambassador
4 weeks ago
Located in the heart of London's Soho, 1 Warwick is a member's house that offers a unique blend of workspaces, lounges, studios, and event spaces. Our mission is to foster connection and spark change, inspired by Maslow's theory of human motivation and happiness.
The RoleWe are seeking a highly skilled and enthusiastic Reception Ambassador to join our team. As the primary point of contact for members, guests, and client partnerships, you will be responsible for ensuring a welcoming and memorable experience at 1 Warwick.
Key Responsibilities- Provide exceptional customer service and ensure a hospitable experience for all members and guests.
- Act as the ambassador of knowledge on all member services and activities across 1 Warwick.
- Communicate regularly with the Reception Manager on updates, member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership.
- Communicate event information to the 1 Warwick team to deliver exceptional member experiences.
- Manage the distribution and availability of printed materials around the House.
- Ensure all checklists are completed and signed off daily, weekly, and monthly.
- Maintain a clutter-free and engaging reception desk space.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate with Office Floor Coordinators on member requests and changes.
- Ensure seamless member systems and liaise with our IT providers.
- Provide members with access to information on services, promotions, and events across both Maslow's houses.
- Manage refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Monitor and respond to reception inbox, landline, and mobile communication in a timely and professional manner.
- Manage restaurant bookings and enquiries/requests.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for external contractors and log arrival and departure times.
- Ensure Function sheets are distributed by the events team to specific departments.
- £450 Gross Refer-a-friend scheme (unlimited referrals)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on-shift meals
- Great and fun local business partnership discounts
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