Operations Lead

4 weeks ago


London, Greater London, United Kingdom Sportlabs Technology Full time
Job Description:
  • Key Responsibilities:
  • Day-to-day management of the customer service team, working through country team leaders.
  • Effective review and assessment of activity management processes.
  • Regular SLA/KPI reporting for the CS team - acting on insights, resolutions, and improvements as required.
  • Liaison/activity management and 'go-to' team lead contact with key internal teams: Relationship/Account Managers; Platform and Technology project managers.

The ideal candidate will have proven experience working in a similar client-facing team lead role, direct knowledge of systems such as Zendesk and Hubspot, and excellent communication and presentation skills.


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