Customer Service Team Leader

1 day ago

London, Greater London, United Kingdom Flutter UK & Ireland Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Leader. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our shops.

Key Responsibilities
  • Lead and motivate a team of customer service representatives to achieve sales targets and provide excellent customer service
  • Develop and implement effective sales strategies to drive sales growth and improve customer engagement
  • Monitor and maintain shop presentation standards to ensure a welcoming and engaging environment for customers
  • Process bets and manage shop operations, including opening and closing procedures
  • Collaborate with colleagues to achieve business objectives and support the development of new initiatives
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Recognition and rewards for outstanding performance
  • Access to industry-leading training and development programs
  • A dynamic and supportive work environment
Requirements
  • Proven experience in a customer-facing role, preferably in a retail or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team and lead others to achieve business objectives
  • Strong problem-solving and analytical skills
  • Flexibility to work a variety of shifts, including evenings and weekends

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