Regional Operations Director

3 days ago

Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

We are seeking a highly skilled Regional Operations Director to lead our sales growth initiatives across one of our core regions, comprising c150 Pet Care Centres.

As our Regional Operations Director, you will provide clear strategic direction for the eight Area Management teams, within your designated region, by translating our strategy into a meaningful vision with clear deliverables that support continuous improvement and business growth.

You will embody our passion for our people and our consumers, being a seasoned retail leader with a background in stores, understanding customer, colleague and store performance metrics. You will be adept at seeking out and analysing insight from across our business to support the evolution of our consumer experience, continuing to develop and grow our teams and drive profitability.

Owning responsibility for a significant sales budget, you will be a strategic leader, able to ensure future-vision focus whilst embracing the agility to join operational teams and 'do the do' when required. You will have the ability to translate strategic plans and outputs into simple messaging, which is clear and understood across the different stakeholder groups, including retail, commercial and marketing colleagues.

Working closely with the regional support team and our support office colleagues, you personally own the performance, engagement and development of our Area Managers and will spend time with them regularly in pet care centres coaching for excellence. Continually evolving, you are a leader of change across the business.

About Us

We put pets first

We're a leading pet care business, dedicated to improving the lives of every pet in the UK. Our mission is to deliver exceptional service and high standards across all areas of accountability, ensuring a consistent consumer experience regardless of location.

About You

We're looking for a senior retail leader with demonstrable experience in delivering growth within the retail sector, ideally gained within supermarket store operations. You'll need exceptional leadership and strategic planning skills, alongside the agility to take a hands-on approach, leading from the front as required. A calm, energetic, confident and engaging leader, you will establish trust and credibility with your team, inspiring followship and a culture of affective challenge.

An engaging and credible leader, you will have the agility and influencing skills to move across a variety of stakeholder groups. Your commercial expertise will bring purpose and engagement, driving operational experience and excellence in your region.

Key Deliverables and Focus Areas

  • Strategic Visioning – See the bigger picture and articulate the direction of travel to your region with strong and engaging communication.
  • Sales Delivery – Accountable for the sales plan delivery across your region, driving growth and purposeful commerciality.
  • Standards and Service Execution – Relentless drive for high standards across all areas of accountability, ensuring a consistent consumer experience regardless of location.
  • High Performing Team – Highly engaged and motivated team that feels set up to succeed within a culture of high support, high challenge and with low colleague turnover.
  • Relationship Management – Robust relationships across the Area Management population, both within your Region and beyond. Honest and strong two-way relationship with your direct peers to ensure a consistent Retail voice is represented to the rest of the business.

Skills and Behaviours Required

  • Proven track record operating at a senior leadership level for a leading UK/International retailer(s) or multi-site service provider.
  • Outstanding interpersonal skills with an ability to build trusting and robust relationships, both in person and remotely.
  • Excellent communication skills, both written and verbal and an awareness and ability to adapt communication style for varying audiences.
  • Data focused mindset, gaining insight to drive and execute commercial opportunities and taking actions to mitigate risks.
  • Proven leadership skills with a high support, high challenge approach to develop and drive a high performing team culture.
  • Natural coach and developer of people, inspiring broader teams through a natural drive and energy to support, creating fun and positivity.
  • Evidence of executing exceptional standards focusing on a consumer first approach to service and standards in a high service environment.
  • Ability to empathise with pet owners, understanding the emotional relationship pets play in consumers lives.

Additional Benefits

In addition to a competitive salary (£60,000 - £80,000 per annum), car allowance and bonus scheme, we also offer a comprehensive employee offering. We value diversity and welcome applications from candidates who share our values and can demonstrate their commitment to equality, diversity and inclusion.

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