Retail Operations Director

4 weeks ago


Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

We are seeking a highly experienced and skilled Regional Operations Director to join our team at Pets at Home Group Plc. As a seasoned retail leader, you will be responsible for providing clear strategic direction for our Area Management teams, translating our strategy into a meaningful vision with clear deliverables that support continuous improvement and business growth.

With a strong background in retail operations, you will be adept at seeking out and analysing insight from across our business to support the evolution of our consumer experience, continuing to develop and grow our teams and drive profitability.

You will be accountable for a significant sales budget, ensuring future-vision focus while embracing the agility to join operational teams and 'do the do' when required. Your ability to translate strategic plans and outputs into simple messaging, clear and understood across different stakeholder groups, is essential.

Working closely with our regional support team and support office colleagues, you will personally own the performance, engagement and development of our Area Managers, spending time with them regularly in pet care centres coaching for excellence. Continually evolving, you will be a leader of change across the business.

About Us

'We put pets first' is our number one value at Pets at Home Group Plc. Every colleague has a part to play in ensuring we deliver on this value every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK.

This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry.

About You

You will have demonstrable experience in delivering growth within the retail sector, ideally gained within supermarket store operations, with exceptional leadership and strategic planning skills alongside the agility to take a hands-on approach, leading from the front as required. A calm, energetic, confident and engaging leader, you will establish trust and credibility with your team, inspiring followship and a culture of effective challenge.

An engaging and credible leader, you will have the agility and influencing skills to move across a variety of stakeholder groups. Your commercial expertise will bring purpose and engagement, driving operational experience and excellence in your region.

Key Responsibilities

  • Provide clear strategic direction for Area Management teams
  • Translate strategy into meaningful vision with clear deliverables
  • Accountable for significant sales budget
  • Ensure future-vision focus while embracing agility to join operational teams
  • Personal ownership of performance, engagement and development of Area Managers

What We Offer

In addition to a competitive salary, car allowance and bonus scheme, we also offer a comprehensive employee offering. We value and respect difference in all its forms and aim to reflect the diversity of the communities we operate in. Every colleague can help us achieve this by being themselves and contributing their unique skills and experience.



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