General Operations Coordinator
5 days ago
We Are Swim is a dynamic leisure company that delivers exceptional customer experiences through our swim programmes. We're looking for an Operations Coordinator to join our team, responsible for managing the operational aspects of our swim centres, ensuring seamless customer experiences, and driving business growth. If you're passionate about sport, physical activity, and health, and have experience in managing teams and leading operational activities, we'd love to hear from you
About You:
- Strong leadership and management skills with experience in managing teams and leading operational activities
- Excellent communication and interpersonal skills with the ability to build strong relationships with colleagues, customers, and stakeholders
- Commercial acumen and experience in managing budgets, forecasting, and financial performance
- Passion for sport, physical activity, and health with a deep understanding of the leisure industry and its trends
- Ability to work in a fast-paced environment and prioritize tasks effectively
Key Responsibilities:
- Manage the operational teams, including lifeguards, swimming teachers, and maintenance staff
- Develop and implement strategies to improve customer satisfaction and loyalty
- Analyze data to inform business decisions and drive growth and profitability
- Collaborate with cross-functional teams to ensure seamless customer experiences
What We Offer:
- Salary: £35,000 - £42,000 per annum
- Bonus potential up to 15% of annual salary
- Birthday off and flexible working hours
- Discounts on swimming lessons for family and friends
- Employee recognition scheme, rewards, and team events
- Monthly staff training and collaboration
- Multiple training and qualification opportunities
- Employee assistance programme
Location:
Our leisure centres are located in [location], offering easy access to public transport and amenities.
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