Administrative Support Assistant
1 week ago
The Torbay and South Devon NHS Foundation Trust is seeking an enthusiastic and highly organized individual to join our dynamic team as an Emergency Floor Administrator. This exciting opportunity has arisen to provide administrative support across the Emergency Floor, including the Emergency Department, Acute Medical Unit, and Emergency Assessment Unit.
Main Responsibilities
To provide high-quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
To support the Emergency Admin Team Leader in undertaking change management.
To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
To ensure that patients are treated with courtesy, dignity, and respect.
About the Team
Our large admin team works across the Emergency Floor to maintain excellent patient care and customer service along with our clinical colleagues. We prioritize accuracy and attention to detail in our work and strive to provide a friendly and professional service to our patients.
Key Requirements
To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality.
To use the relevant IT systems to register patients, record attendances, make appointments, and transfer medical records as required.
To attend statutory, essential, and mandatory training.
To use Trust computer systems, ensuring patients are booked in accurately in a timely manner.
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