Customer Service Representative

5 hours ago


Addlestone, United Kingdom Off To Work Full time
Customer Experience Advisor

Off To Work is seeking a highly skilled Customer Experience Advisor to join our team. As a key member of our Procurement & Supply Chain Business, you will play a vital role in delivering exceptional customer service and support to our clients and suppliers.

Key Responsibilities:

  • Provide efficient and effective helpdesk support to clients and suppliers
  • Administer systems and provide proactive assistance to clients and colleagues
  • Work closely with internal and external client account managers to ensure seamless delivery of services
  • Escalate or forward issues to specialist technical or procurement functions as necessary
  • Provide a first point of contact for customer phone and email queries
  • Support and train newly enrolled team members
  • Meet performance targets for efficiency, customer service, and quality

Essential Skills:

  • Excellent written and verbal communication skills
  • High level of attention to detail and accuracy
  • Good administrative and computer skills (Excel, Word, etc.)
  • Ability to prioritize tasks and manage time effectively
  • Ability to deliver excellent customer service and work under pressure
  • Proactive team player with self-management and organization skills

What We Offer:

A competitive salary of £27,457 per annum, plus great benefits and the opportunity to work with a dynamic and international contract catering company.



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