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Document Production Specialist

2 months ago

london city of london, United Kingdom HYF Recruitment Full time

Job Summary

HYF Recruitment is seeking an experienced Legal Document Production Specialist to join their in-house legal document production department on a full-time permanent basis. The role will be working as a hands-on Document Production Specialist, coordinating work requests submitted by the Corporate department to the Document Production department.

Key Responsibilities

  • Provide intake and assistance with job requests from Corporate clients.
  • Answer general questions and provide assistance to Requestors.
  • Perform job quality control checks and coordinate proofreading by operators when necessary.
  • Collaborate with Document Specialists to troubleshoot job-related issues.

Additional Responsibilities

  • Deliver high-quality services on time, with a focus on responsiveness, client satisfaction, effective client communication, and client service orientation.
  • Liaise closely with Document Production and departmental contacts to filter requests as appropriate.
  • Utilize a working knowledge of current Document Production and provide quick turnaround service via email and/or an electronic submission tool.
  • Perform technical document trouble-shooting support as required within the centre or directly with centre users.
  • Manage and prioritize assigned projects to ensure deadlines and expectations are met.
  • Acquire and maintain an in-depth working knowledge of the client's working environment and business needs.
  • Effective project communication.
  • Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.

Requirements

  • Solid legal document production career history with additional workflow experience.
  • Ability to travel into the London office for 2 days per week and work from home the other 3 days.

About the Role

This is a new permanent role offering an impressive perks, benefits, and annual bonus package along with a generous starting salary. The successful candidate will be responsible for providing high-quality services to Corporate clients, working closely with the Document Production department, and maintaining a strong working knowledge of the client's business needs.