Customer Service Director
4 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at The Pilot Group. As a key member of our Customer Service Team, you will be responsible for leading and driving market-leading customer service across our business.
Main Responsibilities- Develop and implement business processes to ensure exceptional internal and external customer service.
- Enhance and maximize internal processes, promoting a culture of continuous improvement and innovation.
- Lead the team in managing, maintaining, and growing day-to-day business relationships for long-term sales success.
- Collaborate with internal teams to ensure business alignment, achieving growth goals and positive commercial outcomes while maintaining market-leading customer service.
- Investigate and resolve complex customer issues, ensuring a balanced outcome that meets both commercial and customer-centric objectives.
- Be accountable for internal people processes, driving a culture of continued professional development.
- Drive a high-performing team, overseeing recruitment and onboarding, and building and reporting team KPIs to ensure business alignment.
- Participate in and lead ad-hoc business projects, managing and coordinating internal and external meetings, trips, and visits.
- Monthly peer recognition awards
- Holidays increase with length of service
- Opportunity to buy additional holidays
- Life Assurance
- Healthshield - health cash plan that allows you to claim healthcare costs
- Salary Sacrifice Savings Scheme
- Regular charity events
- Informal, supportive, and friendly team
Head Office, Manchester (Short walk from Manchester Victoria train station)
Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow
", "lang_code": "en"}-
Customer Service Director
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of electrical wholesale, energy management, EV charging, and traffic control systems. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced Customer...
-
Customer Service Director
1 week ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full time{"title": "Customer Service Manager", "description": "About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at The Pilot Group. As a key member of our Customer Service Team, you will be responsible for leading and driving the team to deliver market-leading customer service.Main ResponsibilitiesDevelop and...
-
Customer Service Director
1 week ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full time{"title": "Customer Service Manager", "description": "About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at The Pilot Group. As a key member of our Customer Service Team, you will be responsible for leading and driving the team to deliver market-leading customer service.Main ResponsibilitiesDevelop and...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeThe Pilot Group is a leading provider of industrial electrical solutions, operating in the commercial and industrial sectors. Our businesses cover a range of services, including electrical wholesale, energy management, EV charging, and traffic control systems.As a key member of our team, you will be responsible for delivering exceptional customer service and...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeThe Pilot Group is a leading provider of industrial electrical solutions, operating in the commercial and industrial sectors. Our businesses cover a range of services, including electrical wholesale, energy management, EV charging, and traffic control systems.As a key member of our team, you will be responsible for delivering exceptional customer service and...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of industrial electrical components, connecting the demand and supply of these essential products. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of industrial electrical components, connecting the demand and supply of these essential products. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of industrial electrical components, connecting the demand and supply of these essential products. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of industrial electrical components, connecting the demand and supply of these essential products. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Director
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full time{"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at The Pilot Group. As a key member of our Customer Service Team, you will be responsible for leading and driving market-leading customer service across our business.Main ResponsibilitiesDevelop and...
-
Customer Service Director
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full time{"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at The Pilot Group. As a key member of our Customer Service Team, you will be responsible for leading and driving market-leading customer service across our business.Main ResponsibilitiesDevelop and...
-
Customer Service Director
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeAbout The Pilot GroupThe Pilot Group is a leading provider of industrial electrical components, connecting the demand and supply of these essential products. Our businesses operate across a wide range of commercial and industrial applications, with a focus on delivering exceptional customer service.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Connections The Recruitment Specialists Full timeAbout the RoleWe are seeking a highly skilled Sales and Customer Service Manager to join our dynamic sales office team at Connections The Recruitment Specialists. This pivotal role is crucial in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service Department Management: Oversee the customer service...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Connections The Recruitment Specialists Full timeAbout the RoleWe are seeking a highly skilled Sales and Customer Service Manager to join our dynamic sales office team at Connections The Recruitment Specialists. This pivotal role is crucial in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service Department Management: Oversee the customer service...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full timeJob OverviewWe are seeking a dedicated and experienced Team Manager to lead and support a team of 20 in a fast-paced environment. The ideal candidate will have a strong focus on quality, empathy, and customer service, while also driving improvements in operational efficiency.Key ResponsibilitiesLead and manage a team of 20, providing guidance, support, and...
-
Customer Service Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full timeJob OverviewWe are seeking a dedicated and experienced Team Manager to lead and support a team of 20 in a fast-paced environment. The ideal candidate will have a strong focus on quality, empathy, and customer service, while also driving improvements in operational efficiency.Key ResponsibilitiesLead and manage a team of 20, providing guidance, support, and...
-
Customer Service Director
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeThe Pilot Group is a dynamic organization with a diverse range of businesses, including electrical wholesale, energy management, EV charging, and traffic control systems. Our company connects the demand and supply of industrial electrical components, helping customers procure their needs in this space by thinking and operating differently.We source...
-
Customer Service Director
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Pilot Group Full timeThe Pilot Group is a dynamic organization with a diverse range of businesses, including electrical wholesale, energy management, EV charging, and traffic control systems. Our company connects the demand and supply of industrial electrical components, helping customers procure their needs in this space by thinking and operating differently.We source...
-
Customer Service Coordinator
2 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Maximus UK Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers and stakeholders.Key ResponsibilitiesManage appointment...
-
Customer Service Coordinator
2 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Maximus UK Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers and stakeholders.Key ResponsibilitiesManage appointment...