Customer Service Coordinator
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers and stakeholders.
Key Responsibilities- Manage appointment sessions to optimize productivity and customer service
- Carry out reminder calls to customers and monitor session progress
- Identify additional support needs and collaborate with other teams to ensure smooth workflow
- Welcome and greet customers, arrange travel assistance, and provide professional service
- Assist with form completion, room preparation, and daily checks to ensure accurate documentation
- Communicate effectively with external stakeholders, including GP surgeries, hospitals, and interpreting services
- Coordinate incoming and outgoing post, perform stop and searches, and update records accurately
- Provide cover at other sites and perform general administrative duties
- GCSE level or equivalent in Maths and English
- IT literacy with good Microsoft Office skills
- Experience in dealing with internal and external stakeholders (preferred)
- Good written English, grammar, and punctuation for correspondence and record-keeping
- Demonstrable experience in an administrative or customer service role
- Fluent English language skills for effective communication
- Attention to detail for office administration duties
- Prioritization skills for multi-tasking and meeting targets
- Self-motivation and ability to work unsupervised
- Ability to remain calm in difficult situations and solve problems positively
Internal:
- Performance Director
- Performance Manager
- Assessment Centre Manager
- Team Performance Lead
- Healthcare Professional
- Resource Manager
- Business Support Manager
- Service Delivery Lead
- Local Health and Safety Advisor
- Customer Relations Team
External:
- DWP Performance Manager
- DWP Colleagues (SPoC)
- Local customer support groups
- Local GP Surgeries
- Private travel supplier
- Interpreting services
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