IT Support Manager

2 weeks ago


York, York City, United Kingdom Laraveldaily Full time

About the Role: We are seeking an experienced IT Support Manager to join our team in York. As a key member of our technical support team, you will be responsible for providing 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues.

Key Responsibilities:

  • Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.)
  • Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
  • Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
  • Manage devices through MDM.
  • Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
  • Document and maintain accurate records of IT issues and their resolutions.

Requirements:

  • Experience in IT support, especially network and system administration.
  • Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
  • Experience with mobile device management (MDM) and endpoint security.
  • Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
  • Experience in asset management.

Working Hours: The role is based in York with occasional trips to Slough and Livingston. You will work standard hours: Monday to Thursday, 8:45 am to 5:30 pm; Friday, 8:45 am to 5:00 pm. Salary is estimated at £50,000 per annum, depending on location and experience.



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